As you plan your trip, we think its important for you to be educated about All-Outdoors policies and procedures. That's why we encourage you to read our cancellation policy. We want you to understand your rights and privileges as an All-Outdoors guest. If you have any questions regarding our policies, contact us during business hours at (800) 247-2387 .
From the time you place your initial reservation through the time of your trip departure, All-Outdoors holds space for you and your group on that specific trip date. Once your reservation is confirmed by receipt of payment, we consider you booked for that trip. At that time, we begin making costly pre-trip preparations for your river adventure and also turn away other potential clients in order to reserve your space. Obviously, cancellations at this point cost the company quite a bit of money. This is why we must enforce our cancellation policy.
If you must cancel, you will receive future trip credit toward All-Outdoors trip under the following conditions: If you cancel at least 90 days before your trip: 100% credit. At least 60 days before: 75% credit. At least 30 days before: 50% credit. Less than 30 days before: 25% credit if the cancellation is phoned into our office or we chat online during business hours, at the latest, two days prior to departure date*. Cancellations occurring the day before or the day of the trip are not eligible for any trip credit. However, at any time, trip fares may be transferred to a qualified person substituted by you for your space. There are no refunds except if you choose to add the Trip Fee Protection Plan.
* On Cherry Creek trips the day of the pre-trip orientation is considered the departure date.
If you prefer reimbursement to trip credit as described in the All-Outdoors Cancellation Policy, we encourage you to add Trip Fee Protection Plan which provides reimbursement for specific unforeseen events (sickness, injury, death in the immediate family) that may cause you to cancel your trip. For more information about this Plan, contact our Reservation office.
Full fare for your trip is usually due at the time you make your reservation to secure the trip. Unpaid spaces on a reservation are usually to allow other group members the opportunity to pay individually but until paid, are subject to re-sale should another paying guest require that space. If arrangements have been made with our office that include an established payment deadline and the deadline is missed, All-Outdoors reserves the right to re-sale or cancel the unpaid spaces.
Cancellations for Private Charter Trips. Paid spaces that are canceled and are above the reserved Tier's trip minimum may qualify for trip credit in accordance with the All-Outdoors Cancellation Policy. Canceled spaces falling below the reserved Tier's trip minimum are not eligible for trip credit.
Cancellations by All-Outdoors due to insufficient reservations, weather, water flow, or safety considerations may occur. We will refund only the trip fees for the portion of the trip not completed.
Cancellation Due to Rain. We only cancel a trip when, at the departure point, there is a severe storm which continues past the time that, in our opinion, prevents the completion of that day's portion of the trip.
Liability Release and Acknowledgment of Risk and Release of Liability of All-Outdoors must be signed by each participant when they arrive for their river trip. Anyone who refuses to sign this release of liability or alters the content before signing it will not be permitted on the trip. A copy of the text is available upon request. For a PDF version of our Liability Release form, click here.
A Parental Permission Form must be signed by the parent or guardian of any participant who is under 18 years of age and not accompanied by a parent or guardian. To obtain a permission form or the form's text, please contact our office prior to trip departure. For a PDF version of our Parental Permission form, click here.
Medical Care and Evacuation Costs are the participant's responsibility. Persons with medical insurance should carry identification. Permission for medical care for minors not with a parent may be given by note which would be used only if the parent cannot be reached by phone.
Returned checks will be charged a $20 fee.